The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and clarify the nature of workplace disputes
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Potential and actual workplace disputes are identified, or reported disputes noted, and resolution procedures initiated according to workplace procedures. Completed |
Evidence:
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Facts and issues surrounding dispute are established through separate consultations with each disputing party and appropriate organisational research. Completed |
Evidence:
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Relevant information is documented, collated and disseminated to the disputing parties and other appropriate persons according to organisational and legislative requirements. Completed |
Evidence:
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Select and explain dispute-resolution procedures
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Dispute-resolution procedures are analysed, explained to and discussed with relevant parties. Completed |
Evidence:
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Dispute-resolution procedures and objectives are negotiated with relevant parties and decisions are verified and documented. Completed |
Evidence:
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Roles and responsibilities of parties in the dispute-resolution process are determined and explained to participants. Completed |
Evidence:
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Dispute-resolution procedures are scheduled and initiated according to organisational and legislative requirements. Completed |
Evidence:
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Dispute-resolution procedures conducted by either statutory agencies or external dispute-resolution providers are analysed and explained. Completed |
Evidence:
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Referrals to statutory agencies or external dispute-resolution providers are made, as necessary, according to workplace procedures. Completed |
Evidence:
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Implement dispute-resolution procedures
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Appropriate conduct of disputing parties during dispute-resolution procedures is explained and confirmed as understood. Completed |
Evidence:
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Communication strategies are employed during the resolution process to ensure timely progress and promote positive outcomes. Completed |
Evidence:
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Negotiation between parties is facilitated and supported to encourage agreement to a course of action. Completed |
Evidence:
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Agreed courses of action are clarified, documented and validated by all parties or reasons for failure to agree are documented and dispute-resolution procedures are closed. Completed |
Evidence:
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Unresolved disputes are referred to appropriate tribunal or person according to organisational and legislative requirements. Completed |
Evidence:
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Report on and evaluate resolution procedures
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Outcomes of dispute-resolution procedures are reported to relevant parties according to organisational and legislative requirements. Completed |
Evidence:
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Outcomes are compared to objectives and any issues preventing satisfactory resolution are reviewed. Completed |
Evidence:
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Strategies for improving the effectiveness of dispute-resolution procedures are discussed with relevant parties and reported according to organisational procedures. Completed |
Evidence:
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